When you complete your order, we will send you an order confirmation email or order SMS confirmation message to your cell phone. After your order has been successfully processed and shipped, we will update you with your logistics tracking number via email or SMS. We will also update you with the logistics dispatch notification in email and SMS when your goods are about to be delivered.

Yes, it can be dimmed, the dimmer is the bulb itself, not the chandelier; the bulb we provide is dimmable for brightness; you just need to install a regular dimmer

The bulbs of our lamps are available in cool and warm light; you can choose the color temperature of the light source according to your preference;

First of all, you don’t need to worry about this problem because most of our products are packed in wooden boxes. Inside the wooden box, we also put cardboard boxes and so on, so our products generally do not appear broken phenomenon. Secondly, there have been many buyers who have placed orders with us and they are satisfied with the products they received, so you don’t have to worry too much. Finally, if there is a problem, we will also give you a timely solution.

Of course you can, we can make the lamps to your satisfaction according to your needs.

We will send you the design drawing and give you confirmation, we will start the production after your confirmation, and we will send you the effect picture after the production is finished, and finally we will send it to you by express.

The product package size is less than 40 inches, we use express delivery such as DHL, FEDEX, UPS, etc.; the transportation time is generally 7-14 days;
If the package size of the product is larger than 40 inches, we use ocean shipping; the last delivery is by truck or express shipping; the shipping time is usually 4-6 weeks;

In stock products, 3-5 days processing time
non-stock products: 7-10 business days;

We are able to return and exchange the products within 30 days.
If there is no problem with the quality, you can just ship the product to us (shipping costs out of your own pocket) and we will deduct our shipping costs; the actual amount of the lamps will be returned immediately;

If there is a problem with the quality, we return it free of charge;

we deal with these issues by providing actual evidence, such as photos, videos, etc.; and by describing the product clearly in writing;